Support
How can we help?
Common questions
How do I cancel Kova Plus?
On your iPhone, open Settings > [your name] > Subscriptions > Kova > Cancel Subscription. Deleting the app or your account does not cancel your subscription.
How do I restore my purchase on a new device?
Make sure you are signed in with the same Apple ID, then open Kova > Settings > Subscription > Restore Purchases.
How do I get a refund?
Refunds are handled by Apple. You can request one at reportaproblem.apple.com.
Does Kova record or upload my camera?
No. Pose tracking runs entirely on your device, and your video and body points never leave it.
Kova can't see me, or tracking is off.
Stand your phone upright 2 to 3 metres away, with your whole body in frame and light in front of you. You can also switch to audio-only from the session screen.
Is Kova medical advice?
No. Kova offers movement guidance, not medical advice. Read the health and safety section of our terms.
How do I delete my account?
Follow the steps on the delete your account page.
How do I contact support?
Email support@liftwithkova.app. We reply within 2 business days.